Shipping & Delivery Policy

Welcome to Jennings Brewery

These Terms and Conditions ("Terms") apply to all orders and purchases made through our website www.jenningsbrewery.co.uk (the "Site"). By using our Site and placing an order, you agree to these Terms. Please read them carefully before proceeding.

Who We Are

We are Jennings Brewery Limited, a company registered in England and Wales under company number 12853898. Our registered office is at Brewery Lane, Cockermouth CA13 9NE.

VAT number: 410 7116 46 - APPA: XCADP0000004416 - AWRS reference: XBAW0000012249

Premises Licence Holder: Jennings Brewery Ltd

You can contact us at info@jenningsbrewery.co.uk or 01900 397459

Shipping & Delivery Policy

We currently deliver to addresses within the United Kingdom only. Mainland UK only, excluding Highlands and Islands where extra charges may apply. All orders are dispatched using a tracked delivery service and are typically delivered within 3 to 4 working days from the date of dispatch.

Delivery Charges

A flat rate of £6.99 is applied to all orders at checkout. This fee covers packaging, handling, and courier services.

Delivery Requirements

As we sell alcoholic beverages, deliveries must be received by someone aged 18 or over. Age verification may be required upon delivery. If your order is a gift and contains alcohol, the recipient must also be aged 18 years or older.

If no eligible person is available at the delivery address, the courier may not leave the parcel.

Breakages and Returns

If the parcel is faulty or damaged, please take pictures and contact us within 7 days of delivery to arrange returns and refunds. info@jenningsbrewery.co.uk

Dispatch Times

Orders are usually processed within 1–2 working days. You'll receive a dispatch confirmation email with tracking details once your order has been shipped.

Missed Deliveries

If the courier is unable to deliver, they may attempt redelivery or leave instructions for collection. It is your responsibility to rearrange delivery or collect your parcel as directed.

Delivery Delays

While we aim to deliver within the stated timeframe, delays may occasionally occur due to courier issues, weather, or seasonal demand. We are not liable for delays beyond our control but will assist where possible to resolve delivery issues.

Collection in Store

You can choose to collect your order from the brewery instead of having it posted. Collection is free, whatever is in your basket. Orders are collected from Castle Brewery, Brewery Lane, Cockermouth, Cumbria CA13 9NE.

Please wait until we email you to say your order is ready before travelling — we send that as soon as it is packed, and it is not always the same day you order. Bring your order reference with you.

Collection times are Sun – Wed 12:00 – 20:45; Thursday 12:00 – 21:45; Fri – Sat 12:00 – 22:45. Last orders at the bar are 15 minutes before closing, and that is also when we stop handing orders over.

As we sell alcoholic beverages, orders containing alcohol are handed over in person and we may ask for proof that you are aged 18 or over, exactly as we would at the bar. Somebody else may collect on your behalf if they can give your order reference and meet the same age requirement.

We will hold your order for you until you can get to us. If an order is still waiting after a month we will contact you to arrange collection. If you can no longer collect, contact us at info@jenningsbrewery.co.uk and we will arrange a refund or post it to you at the usual delivery charge.